“Being 100% customer service oriented lays the foundation for our reputation. What we promise customers we’re going to do no matter what.”

“What makes me excited is seeing names pop up. Because I’m one of the first points of contact, I get to be a matchmaker between client and designer.”

“You have to start the project in a way to avoid any future problems.”

“The most significant thing is communication. And don’t over promise. Don’t lie. Communication, whether good or bad, is better than news they’re not hearing at all.”

“A successful project starts with the designer listening to the homeowner’s expectations. Then we make sure the client is satisfied with the final result.”